Simplisafe Cameras Offline - ‎Outdoor Camera Disconnected.

Why Simplisafe hasn't recalled these cables i am clueless. Once a recording is made, it is saved to your Timeline, and …. If all you want is recording for your one camera it would only be $5. Select the Cameras tab from the navigation bar at the bottom of the screen. All of your SimpliSafe sensors check in with the Base Station regularly, and "offline" means that it's been a while since that device has been successful. Cameras constantly drop signal and go offline in time of need. Interestingly, being “offline” doesn’t appear to have a direct correlation with the accessibility of the camera, as it streams with approximately the same delay as those who report “watch now. scorpio lucky numbers Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up. If your router has a beamforming feature, try disabling it to see if that improves your camera’s connectivity. This allows you to configure your camera to track motion within a certain parameter or exclude tracking it for other areas such as a busy street or sidewalk. When your printer is offline, it can be a frustrating experience. I'm not willing to go through that again. No other option except soffit and upside down !. When your SimpliSafe sensor goes offline, it could be due to a few reasons. x has been rolling out, and it includes some fixes that may resolve this issue. Link up to the WiFi: Enter your network details when requested to connect the camera to your Wi-Fi network and accomplish connect simplisafe camera to wifi. The only thing the Wyze lacks is the physical shutter of the simplicams. You can try pressing this in with a paperclip for 30 seconds to reset the camera to factory settings. There is no chime when inserting a charged battery. It has motion-activated spotlight …. It sends it to Simplisafe to record - using WiFi. Click the printer to check the status. Designed to withstand the elements, the SimpliSafe Wireless Outdoor Security Camera ($189. The Wireless Outdoor Security Camera has a variety of settings that can be customized, such as Night Vision, Motion Detection, Picture Quality, and more, all within the SimpliSafe® Mobile App or Web App. Unfortunately, once I shut off the alarm both continued to sound and my front doorbell camera pro went offline. The Connection Check tool will run a scan of the camera and provide additional tips there to help improve its Wi-Fi connection. For Simplisafe, you should be able to 100% reproduce the problem and workaround, thus leading you closer to a fix. Keypad offline! Now you're dead. The camera may have incorrect WiFi credentials. duplex for sale jefferson city mo In the app, it shows as offline, but if I click I can see the live view. The camera keeps flashing blue when it has a battery and sees motion, else it is dark. The camera sits about 6 feet from the access point and has a 99% wifi connection according to the router. All the sudden it stopped working and it's saying that the camera is off line. Like any technology, SimpliSafe cameras might occasionally experience glitches that cause problems like your iPhone’s SimpliSafe camera offline or being down. SimpliSafe Wireless Outdoor Security Camera. Once the light is on, you can release the reset button. Is Simplisafe having camera server issues? As we used to say in network TV "Good leaving here". Press and hold on the background of your home screen. If we have a system in a house with a base station and no wifi will the indoor camera capture video if the alarm goes off even if we can't view it immediately? It sends it to Simplisafe to record - using WiFi. Please help, gettting a little frustrated now on the third day of trying to set up. Keep watch day and night with the SimpliSafe wireless outdoor security camera. My camera was on default settings from the factory and only lasted 3 days on my front porch pointed at the door. Free delivery on eligible orders of £20 or more. If your Keypad looks like the one pictured to the left, you have the Original SimpliSafe system. @rrr SimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. What you can do now is hold the button on the top of the Camera for about 15 seconds, and then release. Any help would be greatly appreciated. Lasts up to 3 to 6 months on a single charge. Once the Outdoor Camera’s battery has finished charging, make sure that you put it back into the camera properly. It's sturdy enough to keep your camera in the sweet spot you want. 2) Reboot the base station using these instructions. Updating SimpliSafe app also helps. I installed four outdoor cameras in addition to the indoor one. Its adjustable mount allows angling for maximum sunlight exposure. 4 GHz) you can temporarily disable the 5GHz bands by tapping on Settings > Troubleshooting > 'My device won't connect', then tapping on the 'My device is 2. I even bought a new Ubiquiti AP only to discover that it still doesn't work - then I found this thread. For no reason 2 of the indoor cameras frequently go offline for short periods of time, then randomly come back online. Tap on the gear icon to open up Camera Settings in the top right corner of the app. Apr 23, 2020 · All 3 of my SS cameras started flashing white and are offline. Aug 1, 2020 · I keep getting this messege on my doorbell camera. Looks like everyone is have the same problem that resetting and re-adding the cameras do nothing. levy county accident reports 2022 If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. com or call 1-888-95-SIMPLI (957-4675) for additional assistance 13 Install your Freeze Sensors • Remove the battery activation strip. the walls of your house may be blocking the …. - Doorbell camera works flawlessly. Why are SimpliSafe cameras offline? A number of problems, including low WiFi connections, interference, out-of-date software, and technical difficulties, can cause SimpliSafe cameras to go down. Step 2: Reset your doorbell by holding down the reset button for up to fifteen seconds. With Nest cameras, you can enjoy features like live streaming, motion detection, and even facial recognition. Changing Wi-Fi networks for Cameras If you move to a new home, change your Wi-Fi network name or password, or change your Internet Service Provider (ISP) - you will need to teach your SimpliSafe® System the new login information. This will cause your device to turn off and then turn back on. Especially on the appits nearly impossible to watch all of the videos for the 1. Here are some common causes; Poor internet connection at the installation point. I hope I made this clear enough to understand. It looks like giving the camera time to find the 2. When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Call Sean: 1-800-548-9508 (Ext. Restarting the device will remove any temporary files. We would like to show you a description here but the site won’t allow us. So we would not recommend just using the existing power adapter from the Indoor Camera. As whoaru99 mentioned, there is probably something else at play that has caused this issue with multiple of your SimpliSafe cameras. 4 gHz Wi-Fi frequency, with the ability to either turn off the 5 gHz frequency or given the 5 gHz frequency a different name. While the Wi-Fi signal is above the minimum and seems to be working, my network monitoring equipment indicates that the camera is going on and offline. Common Reasons for SimpliSafe Sensor Offline Issues. Greetings folks; I am reading here that the outdoor camera range is cut in half if installed upside down. Annoyingly, the whole time it can't reach the dispatch centre, all my cameras are in alerted blue-light mode with the shutters open. Remove the battery from the camera and plug it into your wall outlet using the charging cable the Outdoor Camera was shipped with and a USB power adapter with 5V, 1. The expected battery life for sensors is 3-5 years, but that's within an ideal environment. r/simplisafe Changed to AT&T fiber from spectrum and now my outdoor cameras keep going offline because they are too far from the base. Why is the indoor simplisafe security camera no longer in color. Open the Alexa app in your device or on the web interface. With you would go back to those sensors instead of these cheap-looking ones that want to go offline all the time. We'd have to troubleshoot to get to the bottom of it. Power outage or loss – tripped power outlet or depleted battery. Fewer false alarms using vision AI - With advanced AI-powered motion detection, the camera senses the difference between pets and. If it is glowing blue, this indicates that your camera is powered on. With the increasing number of break-ins and burglaries, it’s crucial to have a reliable an. To view a live feed of your camera from the SimpliSafe® Cameras widget: Swipe right on your phone’s home screen to access the widget screen. Have about 6 hours of personal troubleshooting combined with hours on the phone with Simplisafe tech support. I have no explanation for the comings and goings in the mobile app. My system says my siren is offline - and shows a serial number - but I dont have a separate siren - just the base station. In test mode, the sensor was found, but continued to display as offline after another manual refresh (in addition, the sensor did not signal the base station when the door was opened). Stick with the alarm system itself. Built to last: This SimpliSafe Adjustable Security Wall Mount is designed for use with SimpliSafe …. sq d 100 amp panel I just spent money and 3 days removing my Lorex System to put in a all in one system with cameras panic buttons and so much more to meet my …. The Smart Alarm Wireless Indoor Camera springs into action. Scrolling down to more resources. Is your HP printer showing as offline? Don’t worry, you’re not alone. Power Changes – The power supply would periodically have issues, causing the camera to turn off and go offline. After-sales guarantee, product quality problems within six months, return or exchange. 99? I can't remember but something like that. Here’s what’s coming to your Wireless Outdoor Camera in Version 1. If you do not see My System, you may be using the Web App in your browser. Check the Status Light: The status light on a SimpliSafe camera is located at the top of the device and will be glowing red, green, or blue. If you’re trying to figure out how to get your SimpliSafe camera back online, the first thing you should check is your internet …. In the Best Self-Monitored category, SimpliSafe ranks a bit higher, coming in at No. We finally got around to setting up our Simplicam last night. Mar 24, 2022 · Interestingly, being “offline” doesn’t appear to have a direct correlation with the accessibility of the camera, as it streams with approximately the same delay as those who report “watch now. Verify the stability of your …. I called SimpliSafe support and they said since the cameras require a 2. Launch the SimpliSafe app on your smartphone to begin installation. Select Connection Check and follow the on-screen instructions to …. The best step would be to remove the sensor from the SimpliSafe® App and then add it back to your system. Cameras- https Simplisafe is the SimpliSafe Doorbell Installation : How To Install Simplisafe Video Doorbell Pro. I had an entry sensor that was occasionally going offline. Monitoring plan not required for livestreaming video. Many people experience this frustrating issue, but fortunately, there are several simple step. This is wrong I have one camera that says it goes offline but is still connected and continues to work and record fine I can even view the. I've only had this system for a little over 30 days. Removing the Outdoor Camera From Your System. after countless firmware updates and 6 hours on tech support they end up sending me another camera. 3 of my 4 cameras have updated from 1. In the SimpliSafe mobile app, we have a Connection Check tool that will run a scan of your cameras' connection to your network and provide troubleshooting steps to improve it. I have had to get 2 of my cameras replaced. You can reset the camera by taking the following steps: On the SimpliSafe app, navigate to My System > Camera Settings > [Your Camera]; Scroll to the bottom and select " Remove Camera"; On your …. If your upload speed is fair or poor, reduce the camera’s video resolution in its settings in the SimpliSafe® mobile app. (Basically, disarm your system first then unplug it from the wall, unscrew the battery compartment cover, remove batteries, replace batteries, replace the battery compartment cover, plug back in. Despite the fact that the base station is powered, and on the same Wi-Fi network, the base station does not issue a regular "confidence heartbeat' to what should be an active camera requesting response. It's not blinking, and it's directly above the lens. Most days none at all but on some days who knows what sensor will go offline. the outdoor camera plugged in to "Keep your camera charged around-the-clock with the 25 ft power cable. It's always the doorbell camera. Due to my poor impression of the indoor cameras I bought, I chose to keep the SS alarm system but use another vendor for cameras, including a doorbell camera. How To Replace Smoke Detector Battery. After taking your camera out of the box, we recommend you thread the cord through the stand, plug it into the camera, put the camera on …. I am attempting to reset my camera for use in a new home. They just don’t want to connect to my WiFi anymore. Scroll down and locate the camera in question. 0 Count : Manufacturer ‎SimpliSafe : Part Number ‎KT056-01RUS : Product Dimensions ‎12. They started by replacing the camera. Choose the Cameras tab from the bottom navigation bar. If this gives you any trouble, please let me know. There are so many negative posts online but Simplisafe refuses to acknowledge the numerous problems. If you suspect your home security camera has been hacked, take all the cameras in the house offline immediately. With 1080p HD resolution, it can zoom in up to 8x, so you can see details like license plates and faces from up to 15 feet away. I have two indoor cameras just inside the wall from one of the exterior that operate fine. SimpliSafe is Terrible! : r/Ring. This is a security feature so there is footage of who is disarming the system. villa keen irvington ny Dec 17, 2023 · Just remember to give it a bit of time to complete the power cycle before testing it out. From the list, choose the network you want to connect to and wait a couple of seconds for your camera to connect. If pairing fails or cameras go offline unexpectedly at any time: Start with camera/base station restarts then relink from scratch. When the camera turns back on, go through the initial setup process and connect the camera to the SimpliSafe app. The cameras are within 4 feet of the router and they will show they are offline or as stated above they don’t show any video they will pick up movement but no notifications then they show up on the app but when doing a connection test shows offline. If it's still saying offline and being problematic reach out to Simplisafe and see if they can't give you a replacement camera. I would bet that your camera needs to be replaced Massy91. Everything is simple to set up, effortless to use, and designed to do one thing only: keep your home and family safe. @Mdhockey4 I would first check to make sure that the outlet the Outdoor Camera's power cable is plugged into is working properly; and that the power cable is securely plugged into the outlet and Outdoor Camera. It has not returned to color this morning. Cameras goes offline when updating and gets stuck. If the camera is working, it will detect the movement, and you will receive an alert on your phone. how old is lisa rose ky3 news Tap the gear icon in the top right corner. >>you have the option to have the shutter closed when the system is in “home” or “off” mode, but it still activates & records …. aps outages map In a number of cases, the disconnectivity and camera offline problems occur due to the power fluctuation while in others it’s either a hardware problem that makes …. This tool will run a scan on the camera's connection to the Wi-Fi network, and will provide steps to improve the camera's connection based off the results. Would appreciate any assistance possible to resolve issue. I am very disappointed in these cameras. Working! Recap: - All at the same time, my 5 cameras stopped working. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. They were going to send a new battery, but they were out of stock. Choose the camera you wish to enable alerts for. This camera automatically comes with one rechargeable battery pack, but you can buy an extra for around $30 so the camera isn't offline during charging. 3 , my outdoor camera battery is draining quickly. Any other reason that the red light on the camera would flash red? Thank you for any info!. what is needed to have both personal and business account under the same phone number. You can maybe try unplugging each camera for a minute or so, and bring them closer to your WiFi router temporarily so that there's less chance of environmental interference getting in the way.  Once plugged in, the light is solid green and despite holding the reset button for 20+ seconds, the light remains solid green. When you activate it, your system will be …. trip advisor las vegas restaurants It should NOT record if the system is OFF. Customizing Your Wireless Outdoor Security …. SimpliSafe cameras are no different; they should be continually attempting to reestablish a link until it's successful. I am forced to disconnect/delete and reinstall one or the other my cameras every few weeks. Watchful when you need it, privacy when you don'tYour SimpliCam Wired Indoor Camera comes equipped with a built-in privacy shutter to give you absolute control over your camera—and your privacy. Make sure the power source is steady, assess the WiFi signal, update the firmware on the cameras, get rid of interference, and restart the devices. I removed the device and then attempted to re-add it to the system. Get 24/7 security monitoring, secure access to your camera, and the Simplisafe mobile app for PC. To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App. View and download recordings* Enable Visual Verification*. Always keep your camera’s battery charged to avoid random disconnection from Wi-Fi. Video clips from SimpliSafe® Cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Onboard AI determines the movement is human, which triggers the alarm and begins recording. Saturday, February 1st, 2020 8:06 PM. SimpliSafe is Terrible! I’ve had my Simplisafe system for about 6 months. A quick reset is a great way of clearing out any minor bugs and glitches that may have accumulated over time. " Simplisafe doesn't seem to resolve any/many "bugs" and. jynxzi net worth That will help diagnose if the connection strength for the camera where it is currently positioned is the problem. This will add to your knowledgebase and thus help you identify and fix the obvious firmware bug. Typical Reasons for SimpliSafe Camera Offline Problems: SimpliSafe camera offline issues can be caused by a number of things. To be fair, SimpliSafe has a good system. On the old outdoor camera I'm sending back we tried many things with the router that it took the base station offline and had to talk to a specialist that finally did something on your end to get it connected again. Took it to the front door, shut off the breaker to the doorbell. The chart below shows which colors you can see on your Outdoor Camera and what they mean. IR and spotlight both came on immediately. Check that the SimpliCam's power cable is plugged in and that your home internet is functional. Tap into Motion Detection to adjust your motion event notifications. The Base Station should announce “Entry Sensor” and the timeline on the SimpliSafe® App should show “Entry Sensor Test”. Use can also use Simplisafe webapp to access your system from a. Select the outdoor or indoor camera you want to remove. This is opposed to being online, where a device, such as a computer or. Our Smart Temperature Sensor for the SimpliSafe SS3 Home Security System triggers an alarm if your home drops below 41°F. Sep 15, 2023 · Locate the reset button on the SimpliSafe camera. And only SimpliSafe® agents can see, speak to and deter intruders via the Smart Alarm indoor camera. However, some people still pre. I called Customer Service the next day and spent another 7 hours (5 on the phone) trying to get these POS cameras back on my network. At first it was great! But wow do the cameras absolutely ruin the experience and confidence I have with Simplisafe…. Ensure your Wi-Fi is working and the camera is plugged in if it is a wired camera; otherwise, make sure the batteries are charged. Once your camera is powered back on, you’ll need to reconnect it to the SimpliSafe app. Your response is always the same - interference. It was a sunny day today where I live as well and the sun was fully beaming on my panels. On our indoor camera, we also have a solid red light above the lens. As you can see from simplisafe-python, it’s possible to get sensor values via the undocumented, private REST API. When i took the camera off of the mount (standard dome mount) the metal magnet dome came off with the camera itself. Also, maybe a related issue - our keypad keeps losing connection to the Base Station despite being 10 feet away, and is unable to check for updates even after I re-establish WiFi connection. It has a lightbulb icon and says, "Manage the devices in your home. Tap on the gear icon for Camera Settings in the upper right corner of the app. All cameras dropped simultaneously, and are cycling between flashing red and steady green lights. Everything in my home connects in a few minutes (all my samsung TVs, echos, nest, etc. To fix this, try power cycling your devices and …. Advantage of voice command – With the help of google voice command you can set the …. 99) is a rugged outdoor camera. When your release it, the camera should reboot and enter pairing mode. The toggles are to the left which seem to indicate OFF and to the right where the toggle is now in blue, which would indicate ON. Pro Setup by OnTech is a service offering where a seasoned technician will come to your home or business to install your SimpliSafe System. To unplug the camera from the existing Wi-Fi, adhere to the on-screen directions. If any sensor is tripped, the camera will start recording for 5 minutes. 35 pounds) Compatible with your SimpliSafe Outdoor Wireless Camera and Home Security System. I'm assuming they purge the older content to keep their server farm from getting overloaded. You can also try taking the battery out and putting it back in. Note: the Outdoor Camera’s optimal temperature threshold is -4°F to 122°F. Nothing wrong with Internet but my base station has no light on either. I used the speedtest by Ookla app to see the wifi strength and speed where they were (front of garage and back of the garage (attached) and found it did not meet the minimum speed and upload set by SS. The camera is installed at a vacation home 2 hours away …. This holds true even for religious texts such as the Bible. Complete control of your system with the SimpliSafe App - Arm, disarm and protect anytime, anywhere. Overall, our opinion is that SimpliSafe devices are iffy and camera motion detection is quirky. 4 and 5 GHz bands on a single SSID, you must separate them into two different networks. The camera is able to livestream and rec There have been a few reports of users seeing that your Outdoor Camera is reporting as “offline”, even though the camera itself seems to function as normal. So your Base Station would need to be updated to at least that version before the camera can be added to your system. In today’s fast-paced world, home security has become a top priority for homeowners. Update the SimpliSafe app to grab any revised programming. It can be difficult to figure out what the problem is and how to fix it. Store (Offline) Store name: City: State:. Choose your Wi-Fi network and press the "Use" command on the right side of the screen. If you are looking for ACTUAL home security, and truly have lots of valuables inside. Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. Once completed, suggest you then hit menu, enter PIN, and then System, then check for updates. Related Posts: How to Fix SimpliSafe Camera Offline Issues. Question: The camera setting for "Status Light" is set to OFF but the camera keeps blinking red when it is armed or disamed. Charging takes approximately 5 hours. This might even mean sending you a replacement. One common reason for a SimpliSafe sensor going offline is a loss of power. If the camera's memory becomes full before it can upload the recordings, the video stream will end. Once the camera is blinking white reinstall. I want to be able to archive some of the footage since it is only supposed to be available on the SS site for 30 days. If the Video Doorbell Pro does not reconnect, open the SimpliSafe® Mobile App on your phone or tablet. I had no issue or change to my WiFi access point or …. Aug 27, 2021 · Hi MB43, Right now no, there's no way for the system to alert you when a camera disconnects. Johnny, It's been sensors in different locations. To keep an HP printer from going offline, move it closer to the router when connected to a wireless network. That network is up again and active--other devices, including a SS indoor camera, are using that connection. Finally, SimpliSafe also sells a permanent camera mount for about $10. These camera comes with the usual Simplisafe app on your phone, tablet, or computer Can this product be used offline? No. WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Review router admin console for recent setting changes. So if you get more than two cameras its still $25. Overall, the SimpliSafe outdoor camera is an excellent choice for those seeking reliable and high-quality outdoor security cameras. Once you download the SimpliSafe app, scan the QR code at the back of your SimpliSafe camera to link the device to the app. simplisafe motion sensor not working. Unmount and Plug-In: Unmount the video doorbell cam from its mount on your front porch or doorway. 2020 chevrolet silverado 2500hd service parking brake Seems like a battery issue so when I call them back. Rang customer support who could only suggest reinstall the app when 5ghz is disabled. So, to rule out bugs from the list of causes preventing your. The new Power Adapter for the Wireless Outdoor Camera is not only better shielded from the elements, and specifically sized to plug into the Outdoor Cam, but also has a slightly different output at 5v/2a. This article in our Help Center goes through the steps of using the Connection …. In a colder area, for example, lithium batteries in general might have a slightly shorter run. Expert Tips for Troubleshooting SimpliSafe Camera Offline on iPhone; SimpliSafe Camera Firmware Update: Unleash New Features and Enhancements; Common Issues With Simplisafe Cameras And How To Resolve Them? The Ultimate Guide to Installing SimpliSafe Wireless Outdoor Security Camera; How to Fix Offline …. Connect one end of this cable to the camera’s charging port. It would seem either the USB power supply is too small to keep the battery charged and operate the camera (which could be fixed with a higher capacity charger/power supply if the case), or the USB system within the camera simply cant keep up the battery and operate the camera. Remove these cables if you have one installed. Keeping them constantly plugged into the power cable should not impact the longevity of the batteries or your cameras at all!. snow cone trailers for sale in texas The indoor cameras are also disappointing. Choose “Device Settings” or a related menu item. Advanced security from the outside, with 1080p HD video and a 140-degree ultra-wide field of view. Why is my SimpliSafe camera saying offline? If your SimpliSafe cameras are offline, it means they can’t connect to your system or app, usually due to power loss or internet issues. They sent me replacement cameras which had the same issue and …. You can use this tool in the SimpliSafe mobile app by taking the following steps: Tap the “Cameras” icon at the bottom of the SimpliSafe® mobile app. Now on your SimpliSafe app, click on the three-bar menu icon and choose your camera. In my case, it it's been rare any of three cameras have gone offline and required my intervention. The camera LEDs are designed to help inform you of what your camera is doing. Select the gear icon in the upper right corner Choose your camera. An overlooked reason as to why wireless cameras disconnect frequently is an inherent problem in the networking equipment, such as the router, Ethernet …. If it's not try testing the cameras right next to your wifi access point. When you have an extra battery, you can charge it with that cable while your Outdoor Camera is in use. Additionally, make sure that your camera’s battery is sufficiently charged. 10: Outdoor Cameras already record based on continued activity in the scene. redlands wma ga May 3, 2022 · this offline crap on door sensors is getting out of hand. As expected, alarm went off immediately with the door half open and both my backyard and front yard cameras sounded their respective sirens. I haven't spent the time to analyze down to this detail. We also recommend fully charging the battery in your camera before beginning the. I have Verizon FIOS with no connection problems to off brand cameras further away outside. Outdoor camera Night Vision issue. Try restarting your network and SimpliSafe devices to fix this. Without it, the Outdoor Camera relies on a magnet to stay in place. So, for me, it seems added complexity and in things I normally deal with added complexity usually doesn't translate into improved reliability. This will show you all of your SimpliSafe products in one spot and you should see a flag for low battery next to the device in question. The app says "Everything is okay" however when I go to see the cameras through the app, they go through their standard "waking up camera" then "Connecting" and finally it just gets stuck at "launching live view" and. We spent years fine-tuning the features that make this a great security camera.